24/7 support (800) 580-0932
Our support team is currently contracted to a company in India. We have worked with this company for over 5 years. They are very knowledgeble and never give up on a problem until it is solved.
If you wish, you may schedule a call from them at a particular time. Please give adequate notice. You may send a request of this type to support@neteze.com. You may also schedule an appointment over the telephone.
If you have difficuty understanding a particular agent, you may ask to speak to a supervisor. Please explain the situation to the supervisor and you be given an agent that you can better understand.
We have thousands of locations throughout the US, Canada and Mexico. Before you sign up for an account, give tech support a call and inquire about your location. We sign you up at the same time we set you up. You do not have to pay and take your chances. If our tech cannot get you going, then he wll not bill your credit card. Remember, it is your resposnibility to make sure the number you are given is toll free. Netease is not responsible for any telephone company charges.
This page is currently under development. Watch this space as it develops.